Halebury have significant experience of working with in-house legal teams to implement IT projects, and have identified two of the main causes for the failure of technology implementation projects as poor project management and a lack of communication. In order to avoid these problems from the start, planning is key.

The technology itself is usually only responsible for failure in around 3% of cases.  What is most important is how the new technology and the changes being made are managed and communicated to staff- people are the real key to success.

Define your goals
It seems obvious but setting goals is not simply about deciding what you want to achieve.  The two questions to ask yourself are what problem are you trying to solve; and what does good look like? For example the purpose of the project may be to increase the speed of certain processes, or to make access to key information easier. When you focus on working out priorities and relating everything back to your purpose, you should be able to achieve a unified purpose and clear vision of success. This in turn helps to ensure you keep the project moving in the right direction and will make it easier to bring in stakeholders and your team on the journey.

Choose your team wisely
Consider who will lead the project, and then ensure that they have the right support and assistance in place from other team members.  You also need to allocate sufficient time and resource to the project so that it has the space to succeed, as a common problem with these types of projects is that other issues end up taking priority.

Review current practises
When you are planning an implementation project, take the time to examine current practices and methods of getting things done. Drawing up flowcharts or diagrams of the current user journey can help you to identify any potential obstacles or hurdles.

Research the market
When you are choosing a tech solution it pays to do as much research as possible. Remember to keep it simple and stick to your brief though, as many products will include features that may appeal but which you don’t necessarily require. It is important to focus on solving the main problem, and in fact your business may already be using a solution that could work for you and you can benefit from economies of scale.

Invite user feedback
Communication is vital to ensure the success of new technology implementation. Before, during and after the technology is introduced you need to consult the team. Check in regularly with all of the users on their feedback, concerns and to get a true picture of how the new processes will work, as they won’t necessarily work perfectly first time.

Contact Richard Dalby at Halebury to find out more about project management.

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